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Thursday
Dec022010

How not to run an advertising pitch

So, you're a major technology company and you're looking for a new advertising agency for your multi-million pound pan-European account. What do you do?

Well, you could begin by drawing up a long-list of agencies who have experience in the market, have the capability to cope with an account of this size, and have done some work you admire that has delivered the kind of success you want.

You could then take the time to meet them to see whether there is some chemistry between you, whether they are people you can work with. After this, you could bring it down to three or four who you invite to pitch for the business.

You give them a brief, allow them to ask questions and set a date in a fortnight or so for a face-to-face presentation. On the appointed day, they present and you get to ask them questions about the work and their thoughts on your market, brand and challenges.

A few days later, after some internal argument, you pick the winner and explain to the losers why they didn't make it.

Alternatively you could dispense with all that and run the whole thing through a faceless procurement system. Issue a never-ending RFP document in Excel to 15 or so agencies. Forget the whole chemistry thing, after all this is just another supplier. Don't worry about them presenting either, why would you be interested in what they think? And then get a bunch of people around Europe to score the results of the RFP and creative work. Done.

Bitter? Me?

I've been involved in a number of pitches just recently (hence the pitiful lack of posts). I'll allow the company mentioned above to remain nameless but how they think they will get a partner committed to helping them exceed the objectives in a very tough market is beyond me. Their willingness to allow so many agencies (the number was not disclosed beforehand) to waste their time and money is just rude. And having seen the brief and the challenges, they're going to need all the help they can get.

Tuesday
Nov092010

Has the creative brief had its day?

Over the years I've worked to many, many creative briefs. In my planning roles I've written quite a few too. In fact, I've sometimes been guilty of obsessing over them – honing them down and down to the essential thought/proposition. And I've almost certainly made a number of account handlers' lives hell in the process.

But now I'm wondering whether briefs as we know them are such a good idea. (Sorry account handlers.)

Gaining focus

Certainly in the past, where the answer was always going to be a page ad or a DM piece, the creative brief was invaluable in gaining the required focus. It was also a way of instilling a degree of thought discipline in everyone involved in a project, offering something concrete to judge work by. And it helped projects be more efficient too.

Today, however, it's rare that the answer will be a page ad or a DM piece. Or if it is, it'll be just a small part of the answer. Today the answer is just as likely to be an experience or a community. And these kinds of answers don't sit well with the traditional brief.

Narrow vs broad

I think part of the issue is that creative briefs aim to narrow things down whereas today's communications need to broaden things out. It's the difference between the brief providing the answer and it better articulating the problem.

To be sure, I've always told creative teams to use the proposition as a starting place, to work around it rather than to it. But even so, the tendency is always to look for creative ways of communicating the core thought.

Propositions vs themes

Perhaps the answer is to look less for specific propositions and more for broad themes. In this, marketing agencies could take a leaf out of the books of design agencies where the core is more about using an organising thought as a hub.

Of course, this demands that everyone in the process becomes a bit more fluid, surrenders a bit more control and works a bit more collaboratively. But that's no bad thing.

Educated empathy

There are no certainties in this business. As much as every agency will have its own philosophy or methodology or trademarked explanation for why their stuff works, a lot of it simply comes down to an intuitive understanding of people. Those agencies that succeed can put themselves in the shoes of the customer as he or she actually is (not as the client or the demographics would have them be).

As you can probably tell, this is all thinking in progress. I'm sure there is a better way of briefing creative projects and as soon as I get some time, I'm going to start playing with alternatives. And, if anyone knows or uses a better system, I'd love to hear from you.

Wednesday
Nov032010

What works and what doesn't in B2B social media

Just a quick post to plug a white paper I recently wrote for Banner. More than Twitter features a round-up of current research into how today's B2B marketers are using social media. I cover:

  • Who’s using which social media
  • What’s work­ing, what’s not
  • What cus­tom­ers are using to inform their buy­ing decisions
  • And what it all means for your marketing

There are some quite startling stats that confound many of the current assertions about what you should be doing. The research also highlights the incredible lack of insight into (and measurement of) B2B social media today. One thing's for sure, a whole heap of money is going to be wasted in the next couple of years if marketers continue to focus on what doesn't work at the expense of what does.

Download your free copy.

Wednesday
Oct202010

6 ways to become a better presenter (that you don’t find in books)

Presenting is listed in survey after survey as something people dread most. For many, it’s a one way ticket to sleepless nights and a dodgy tummy. For others, there’s a sense of simply going through the motions – reading bullets off the screen, answering questions without looking like an idiot, not fidgeting with pocket change.

There are now some fantastic books and sites on creating presentations that look a league above standard PowerPoint hell templates (I recommend Nancy Duarte’s Slide:ology book, Garr Reynolds’ Presentaion Zen site and Note & Point for inspiration). But while these will all help make your deck look better, getting up in front of an audience is a different matter.

Over the years I’ve presented thousands of times. Many of these were ad agency pitches where you typically have a couple of hours max to sell the thinking, the creative work and yourself (and come out ahead of another four agencies trying to do the same).

I’ve had some good training and have gradually got better at it – to the point where it doesn’t faze me anymore (even if I still tend to blush). There’s been a lot written about business presenting of course (over 5,000 books on Amazon for starters) but here are six things I’ve learnt that don’t typically pop up.

1: Know what you want to achieve

Why are you presenting? Is the reason the real reason or simply a sideshow?

Take an ad agency pitch for example. Yes, we’re there to show our dazzling strategic insight and some really pretty creative work. Sadly, however, all too often we forget that the client is, as much as anything else, buying a relationship. They will see three or four other agencies all but one of whom will probably do a competent job (the other will cock it up royally).

Deciding why you are really there and what the next steps are is essential to helping you cut out fluff and gain some focus.

2: Manage your emotions

If you don’t care about your subject, nor will your audience. The most compelling presenters give the impression that they just can’t wait to tell you about their product/service/ideas. One part of this is learning to manage your personal state.

We can all decide how we want to be at pretty much any given time. Try this: sit down and let your shoulders drop and hunch. Drop your chin and concentrate on the growing weight in your chest pulling your mood down. Sigh.

Now try this: stand up and shake out your limbs. Pull your shoulders back and open out your chest. Open your hands out so your palms face forward. Let a smile grow on your face, feel it rise up into your eyes. Look up slightly.

These two states are radically different and achieved only through your physiology. Practice this and you’ll be able to move from a state of sombre reflection through to there’s-a-bomb-in-the-room energy.

3: Be human

I blush easily when I present. If I’m honest, I can sweat a bit too. Every now and then I mess up my words. You know what? It’s fine.

It is far more important that you come across as a likeable human being than an overly polished automaton. You’ll be presenting to other humans (who are all acutely aware of how much they themselves hate presenting). They will want you to succeed and will probably either not notice where you slip up or not remember it five minutes after you leave. What they will remember is whether you are the kind of person they’d like to do business with.

One tip on the sweating thing. If this is you, wear black or thicker white shirts and consider keeping your jacket on.

4: Own the space

Wherever possible get to know the space you will be presenting in. Walk around it. Work out how much you can move around without your audience losing sight of you.

Never present sitting down.

Move around. Move toward and away from your audience – now and then engage an individual with good eye contact. Importantly, do not do the caged tiger pacing thing or focus on someone so intently that they think they’ve got something stuck in their teeth.

5: Hold ideas in space

You want your audience to remember what you say (or at least the core ideas). One way is to be single minded about what you present and kill anything that doesn’t support your objectives. Assuming you’ve done this, another way is to give ideas a physical space in the room.

Say I’m presenting to you. I’ve got three core ideas to get across. For the first idea I move to your left. I use my hands and body language to shape the idea in that area. For the second I move to the middle. For the third, I move to your right. Whenever I refer to any of the ideas or answer questions about them, I either move back to that idea’s area or point towards it.

I’ve found this an incredibly powerful way of helping audience’s remember ideas and see relationships between them.

6: Come in under time and become great at Q&A

I’m certain that many of the pitches I’ve won were won in the Q&A session. Assuming you know your stuff, this is where you can shine.

It gives you the opportunity to address any lingering doubts your audience has. It will show them what it will be like to work with you every day. Be flexible, don’t simply bang the party line, talk about the pros and cons of different approaches and ideas. Examine the thinking behind their question – what are they really asking?

Importantly, ask your audience questions too. Make sure these are open questions, you want dialogue not simply a multiple-choice test.

Of course to do this, you need time. I cannot emphasise this too strongly – do not overrun on your core presentation. Leave time for talk – that’s where the relationship will be built.

Good luck in your next presentation.

 

Monday
Oct182010

David McCandless and Neville Brody on infographics

My former colleague, Tony Effik has a link on his blog to an interesting BBC Newsnight item. It's a piece on infographics and features David McCandless, author of Information is Beautiful (called The Visual Miscellaneum in the US) and designer Neville Brody.

They discuss the pros and cons of beautifying complex data – does it make it more accessible or does it hide what's important? David comes off worse in the exchange IMHO which is a shame because his is the more valid argument. The world is ever more complex and people are increasingly visual – engaging information graphics are an accessible way of decoding the world. Brody's desire for more edge has nothing to do with infographics per se merely their subject and style.

Of course, I'm also a total sucker for nice infographics so I guess I'm biased. David's book is absolutely lush and worth £9 of anyone's money. (And no I've never met him and am not on a comission.) His blog is a must read too (incidentally, his recent true size of Africa post might have the kind of edge that Brody is looking for). David has inspired me to think much harder about how I represent data (all I need now is his graphic skills).

If you like this kind of stuff, also check out Daytum and the work of Nicholas Feltron which is simply spectacular. Right, enough gushing fanboy, get back to work.

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